Important information about your Commercial Loan

Find out the latest on the integration process to FirstBank.

Commercial Loans

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Committed to bringing you the best service and guiding you through the integration process to FirstBank

This past September, FirstBank completed the acquisition of Banco Santander Puerto Rico. As a result, FirstBank assumed all the rights and obligations of Banco Santander Puerto Rico's commercial loan portfolio and became your new creditor.  

The transfer of your commercial loan to FirstBank’s systems did not change any of the terms and conditions of the loan. At this time, this process does not change your deposit accounts at Banco Santander Puerto Rico, so you may continue to use them as usual. 

Please take note that as part of this process, we have assigned a new commercial loan number. The new number was included in the letter sent on January 22, 2021.

 

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You can make your commercial loan payments to FirstBank using the following options:
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Direct Debit
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If you were subscribed to automatic direct debit with Banco Santander Puerto Rico to pay your commercial loan with a pre-determined deposit account, we will continue to automatically debit the loan payment as previously done.

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Branches
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You can make payments at any of the Banco Santander Puerto Rico and FirstBank branches through the tellers, or in the transaction mailbox no later than 3:00 p.m. for the Banco Santander branches. For more information on branch locations and business hours, you can access santander.pr, 1firstbank.com or use the locator section in the mobile apps.

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Regular Mail
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You may also send your payment to:

Departamento de Crédito Comercial, 
FirstBank Puerto Rico, PO Box 9146, San Juan PR 00908-0146. 

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At this time, no further action is required from you. If you have any questions or concerns regarding the information provided, you can call 787-725-2511

If you are a Commercial Banking (Banca Empresa) customer, you can contact the support team at [email protected] or by calling 787-777-4169.

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