Committed to bring you the best service and guide you through the integration process to FirstBank Puerto Rico
This past September, FirstBank completed the acquisition of Banco Santander Puerto Rico’s operations. As a result, FirstBank assumed all the rights and obligations of Banco Santander Puerto Rico's commercial loan portfolio and became the new creditor.
The transfer of your commercial loan to FirstBank systems will not change any of the terms and conditions of the loan. Also, at this time this process will not involve your deposit accounts at Banco Santander Puerto Rico, so you may continue to use them as usual.
Please take note that as part of this process, we have assigned a new commercial loan number effective on Monday, February 8, 2021. The new number was included in the letter sent on January 22, 2021.
If you were subscribed to automatic direct debit with Banco Santander Puerto Rico to pay your commercial loan with a pre-determined deposit account, we will continue to automatically debit the loan payment as we have previously done.
You can make payments at any of Banco Santander Puerto Rico and FirstBank branches through the tellers or in the transaction mailbox no later than 3:00 p.m. for the Banco Santander branches. For information on branch locations and business hours, you can access santander.pr, 1firstbank.com, or use the locator section in any of the mobile apps.
You may also send your payment to:
Departamento de Crédito Comercial,
FirstBank Puerto Rico, PO Box 9146 Santurce, PR 00908.