Important information about your Commercial Loan

Find out the latest on the integration process to FirstBank.

Commercial Loans

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Committed to bring you the best service and guide you through the integration process to FirstBank Puerto Rico

This past September, FirstBank completed the acquisition of Banco Santander Puerto Rico’s operations. As a result, FirstBank assumed all the rights and obligations of Banco Santander Puerto Rico's commercial loan portfolio and became the new creditor.  

The transfer of your commercial loan to FirstBank systems will not change any of the terms and conditions of the loan. Also, at this time this process will not involve your deposit accounts at Banco Santander Puerto Rico, so you may continue to use them as usual. 

Please take note that as part of this process, we have assigned a new commercial loan number effective on Monday, February 8, 2021. The new number was included in the letter sent on January 22, 2021.


Also on Monday, February 8, you may make your commercial loan payments to FirstBank using the following options:
Direct Debit

If you were subscribed to automatic direct debit with Banco Santander Puerto Rico to pay your commercial loan with a pre-determined deposit account, we will continue to automatically debit the loan payment as we have previously done.


You can make payments at any of Banco Santander Puerto Rico and FirstBank branches through the tellers or in the transaction mailbox no later than 3:00 p.m. for the Banco Santander branches. For information on branch locations and business hours, you can access,, or use the locator section in any of the mobile apps.

Regular Mail

You may also send your payment to: 
Departamento de Crédito Comercial, 
FirstBank Puerto Rico, PO Box 9146 Santurce, PR 00908.


At this time, no further action is required from you. If you have any questions or concerns regarding the information provided, you can call 787-725-2511

If you are a Commercial Banking (Banca Empresa) customer, you can contact the support team at [email protected] or 787-777-4169.


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