Important information

Banco Santander Puerto Rico credit card customer: find out the latest on the integration process to FirstBank’s systems.

Credit Cards

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We reaffirm our commitment to provide you with the best banking service and guide you through this phase of the integration process to FirstBank Puerto Rico's systems. As we previously informed you in September, FirstBank completed the acquisition of all Banco Santander Puerto Rico’s operations, and assumed the rights and obligations related to its credit card portfolio. Between February 25 and March 15, 2021, you will receive a conversion package with everything related to the integration process.

To ensure that the use of your credit card will not be affected, during the first 15 days of April you will receive by mail your new Beyond Glob credit card from FirstBank. However, you will continue using your Santander credit card until Sunday, April 25, 2021, under the current terms and conditions. As of Monday, April 26, 2021, you will be able to activate your new card by calling the telephone number listed on the label on the front side of the card. From this date forward, your new credit card benefits, terms, and conditions will apply.

Your new Beyond Global Visa will retain the same interest rate and annual fees, as applicable. Your account number will change, so if you have automated payments or charges scheduled on your current card, it is important that you reschedule them to your new card after April 26. Furthermore, after said date, your new credit card will be automatically available on your FirstBank Digital Banking platform using the same Banco Santander E-Banking username and password. In case your username is already in used in our systems, you will receive another notification with the instructions on how to create a new registration to our Digital Banking platform. If you are not a digital platform user, we encourage you to register at FirstBank's Digital Banking, by accessing digitalbanking.1firstbank.com.To learn more about the registration process, visit signup.1firstbank.com for a video tutorial.

Below, a summary of the important dates and actions you should keep in mind:

 

IMPORTANT DATES REQUIRED ACTIONS

April 1 to 15, 2021

You will receive your new Beyond card.

Sunday, April 25, 2021, 12:00 a.m.

Your Santander card will be deactivated, and you will not be able to access your E-banking balance and transactions. 

Monday, April 26, 2021, 12:01 a.m.

Activate your new FirstBank card. 

Reschedule your automated charges or payments.

Make your card payments to FirstBank using your preferred channel. 

Your card will be available on the Digital Banking platform, where you will be able to access your balances and transactions.

 

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Beginning on Monday, April 26, 2021, you will have to manage your account and make your credit card payments to FirstBank using the following options:
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Digital Banking
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Make your payments using FirstBank’s Digital Banking platform. If you are already registered on the platform, as of Monday, April 26, you will see your Beyond credit card automatically. Then, you can continue to use the platform and make payments and transactions as usual.

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Phone Banking
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By calling 787-701-2265 or 1-855-701-2265, free of charge through our automated service.

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FirstBank Puerto Rico and Banco Santander Puerto Rico branches
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By making your payment to the teller or depositing it in the transaction box.

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Regular Mail
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Sending your payment to PO BOX 84028 Columbus, GA 31908-4028, or using the postage-paid envelope included with the account statement. 

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At this time, no further action is required from you. If you have any concerns or questions regarding the information provided, you may call 787.725.2511, access www.bienvenidoafirstbank.com, or visit any of our branches.

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Discover the benefits of your new card

Between February 25 and March 15, 2021 you will receive a conversion package with everything related to the integration process.

 

Beyond Global Visa 

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Beyond One Mastercard

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Beyond Platinum Mastercard

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Beyond Ultimate Mastercard

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Beyond One Visa 

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Beyond Platinum Visa 

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Beyond Business Mastercard

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