Information on your mortgage loan

Learn about the benefits you get when managing your mortgage loan with FirstBank

Mortgage Loans

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With the acquisition of Banco Santander Puerto Rico, the administration of your mortgage loan was transferred from Banco Santander Puerto Rico to FirstBank Puerto Rico. Due to this integration, as of October 1, 2020, your mortgage payment will be made to the order of FirstBank Puerto Rico. Here are the important details to have in mind and our available tools to make your life easier.

 

Important information

  • September 30, 2020 is the last day where payments can be made to the order of Banco Santander Puerto Rico.
  • Soon you’ll be receiving a payment coupon book or account statement with the FirstBank logo. Meanwhile, you can continue to use your Banco Santander Puerto Rico coupon book or account statement to make your payments.
  • The terms and conditions of your loan will not change.
  • If you have life insurance or any other type of optional insurance, you must contact your insurance company or with the corresponding Customer Service Department for more details.
  • If you have direct debit to make your monthly payments, you won’t have to update your account information because FirstBank will continue processing the debit from the account registered.

 

Customer service

Contact one of our service representatives through the following channels:

On or before September 30, 2020: 
Banco Santander Puerto Rico, available Monday through Friday, 8:00 a.m. to 5:00 p.m., via:

Starting on October 1, 2020:
FirstBank Puerto Rico, available Monday through Friday, 8:00 a.m. to 5:00 p.m., and Saturdays, from 9:00 a.m. to 1:00 p.m., via:

 

 

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Get to know the options available to manage your mortgage starting October 1, 2020.

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Online from the comfort of your home.

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Our Online Mortgage service lets you easily manage your account so that you can make payments without visiting a branch.

Sign up for the Online Mortgage service. Visit hipotecas.1firstbank.com/en/mortgageonline. Click on Manage your Mortgage and follow the steps to sign up.

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Make your payments at your convenience.

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  • Visit any FirstBank branch:

    • AutoBanco

    • Transaction mailbox inside the branch

    • Through one of our tellers

  • Call Telephone Banking at 787-283-4120, or toll free at 1-800-983-4120.

  • Send your payment by mail to: FirstBank PO Box 8318 San Juan PR 00910-0318.

  • At your nearest Banco Santander branch only by depositing your payment along with the coupon in the transaction mailbox by 2:00 p.m.

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