Information about your personal loan

Find out the latest on the integration process of your personal loan from Banco Santander Puerto Rico to FirstBank’s systems.

Personal loans

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We reaffirm our commitment to bring you the best banking service and guide you through the integration process of your products and services from Banco Santander Puerto Rico to FirstBank’s systems.  As we previously informed you, this past September, FirstBank completed the acquisition of Banco Santander Puerto Rico’s operations. As a result, FirstBank assumed all the rights and obligations of Banco Santander Puerto Rico's personal loan portfolio.

The transfer of your personal loan, which will be effective on Monday, March 8, 2021, will not change any of the terms and conditions. Further, your loan number will not change.

If you have direct debit it will remain as is, therefore, there will be no need to adjust any of your direct debit services.

If you do not have direct debit and your loan expires before 2022, you can continue using your existing payment book. If your loan expires after 2022, you can continue using your existing payment book until you receive a new one in April. 

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As of March 8, you must make your personal loan payments to FirstBank. You can use any of the following options:
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Direct Debit
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Register by filling out the form in the letter sent on February 5 or by calling 787-725-2511 where one of our Customer Service Representatives can guide you through the process .

 

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Digital Banking
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Access the payment section on 1firstbank.com. If you are going to pay using an account from another bank, visit the payments section and watch the instructional demo to learn how to add the account to the system.
 

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Branches
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Visit any of the Banco Santander Puerto Rico and FirstBank branches and pay through our tellers, or in the transaction mailbox. For more information on our branch locations and business hours, access Santander.pr, 1firstbank.com or use the locator section in our respective mobile apps. 

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Phone
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Call 787-725-2511 or 1-866-695-2511, free of charge, through our automated service or contact a Customer Service Representative. 

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Regular Mail
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Send your payment to:
Departamento de Crédito al Consumidor, FirstBank Puerto Rico,
PO Box 9146, San Juan, PR 00908.
 

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Enrolled in Banco Santander Puerto Rico’s E-Banking platform?

As of Friday, March 5 your personal loan will no longer be available. 

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Already registered on FirstBank’s Digital Banking platform?

Your personal loan will be available as of Monday, March 8. 

If you have yet to sign up, access 1firstbank.com or download our mobile app.

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At this time, no further action is required from you. If you have any questions, call 787-725-2511 or visit one of our branches. 

We appreciate your trust and the opportunity to continue being your bank.

 

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