United to serve you

We reaffirm our commitment with Puerto Rico and our position as leaders in the financial industry.


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With the acquisition of Banco Santander Puerto Rico, we reaffirm our commitment to provide the best personalized service in the industry. With this in mind, we have designed an integration process by stages to minimize the impact for Banco Santander Puerto Rico customers. As of now, both the insurance and mortgage products are already integrated, for more information on the transition process for these products click here.


Welcome to FirstBank!

Banco Santander Puerto Rico Customer, our president and chief executive officer, Aurelio Alemán, has a message for you.

Gradual integration process

The integration plan has been designed to reduce the impact on customers of both institutions. Learn here about the latest information on your products and the gradual integration process.

Frequently asked questions

Find the answers to the most common questions that Banco Santander Puerto Rico customers and FirstBank customers have related to this new stage.


We continue with the firm commitment to provide the personalized service that distinguishes us and to continue offering innovative solutions to our individual and commercial customers.